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  1. Terry Vavra

    Terry Vavra is a globally recognized thought-leader, speaker and author in customer satisfaction and loyalty measurement and management.
    management5
    CRM3
    relationship3
    customer3
    customer satisfaction2
    customer loyalty1
    customer retention1
    ROC1
    relationship marketing1
    loyalty programs1
    employee satisfaction1
    RFM1
    employee loyalty1
    customer profitability1
    retention marketing1
    customer equity1
    customer metrics1
    customer defection1
    loyalty index1
    customer lifetime1
    customer scoring1
    key driver analysis1
    loyalty myths0
    loyaltymyths.com0
    satisfaction-profit chain0
    scoring customers0

    www.terryvavra.com - 2009-02-03

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